Gusto Reviews Read Customer Service Reviews of gusto com

Gusto stands out in a crowded field of established payroll services. It has steadily improved over the years, adding new functionality recently in areas like user permissions, state payroll tax registration, global contractor payments, and HR support tools. Our ADP payroll review makes clear why the company has gained a reputation as one of the best payroll software providers; it’s been a leader in the industry for decades. But does that automatically mean ADP is the best payroll service provider for your business? If you own a very small business and are only interested in basic payroll services, maybe not. On the other hand, if your goal is to scale your business as quickly as possible and hire a lot of employees, ADP might be a perfect match for your needs. Starts at $35 per month, plus $5 per person, while Gusto starts at $40 per month, plus $6 per person.

Gusto provides solutions for employee benefit plans in over 38 states. Gusto is also a completely cloud-based platform that offers software integrations with platforms like Xero and QuickBooks. As part of the core payroll product, Gusto offers employee onboarding . Separately, https://www.bookstime.com/ Gusto offers employee health insurance, dental insurance, and vision insurance enrollment and administration. In addition, Gusto offers other employee-benefit and related products through third parties, including 401K and workers’ compensation insurance.

Add-on Services

There’s a link in the upper right corner that says, “I need help with this.” When you click on it, you can watch a video or click on links to other help content. You can also search the Help Center via a labeled field at the top of each page, which lets you find people, shortcuts, and help articles. Gusto’s screening questions are included in its job post creation process.

It also makes it easy for employees to get the most out of their paychecks, with free financial tools and paperless pay through Gusto Wallet and debit cards. Gusto also offers employee benefits administration and workers’ compensation insurance add-ons, which simplifies making benefits-based paycheck deductions. And since it’s a popular payroll service for US-based businesses, Gusto syncs with similarly popular accounting software like QuickBooks Online, Xero, and FreshBooks. Making the final decision between Gusto and ADP RUN is likely going to come down to whether or not your business needs a specific set of features.

Patriot Payroll vs. Gusto Payroll 2022

In addition to the support options available, Gusto offers a searchable knowledge base. Payroll will process automatically one day before the deadline, so you’ll have 24 hours to make any changes if they’re needed. Changes made after the 24-hour period will be applied to the next payroll cycle.

I have been using Gusto payroll for a few months and am happy with the service; however, the benefits offerings are to be desired. Gusto’s team made numerous mistakes, possibly broke the law in some cases , does not understand English when you email for assistance, and caused my company to miss enrollment periods. Getting a resolution to any problem takes days, but apologies come quickly. I cannot recommend their benefits packages as it has been incredibly stressful. I would search elsewhere, but they are handling the payroll, so it is a hassle to switch.

Gusto Editor’s Score: 96/100

Despite having a very intuitive and simple interface, accuracy is still there. They will never let you go if there’s still something you don’t understand. You first add your company’s name and address and then enter the preliminary information for each employee’s record.

Gusto’s friendly design and full-service payroll system with HR features make it the best overall payroll software provider. PCMag.com is a leading authority on technology, delivering lab-based, independent reviews of the latest products and services. Our gusto payroll expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Gusto does have mobile apps for its employee app, called Gusto Wallet. Gusto Wallet is also accessible through a desktop web browser.

This is something to keep in mind as many employers, even small businesses, are hiring out-of-state remote employees now. Gusto also offers unique features, such as international contractor payments, state tax registration, and research and development tax credits for various fees. The automatic calculations will lead to fewer mistakes and help you stay up to date with tax laws. Gusto will keep your team on track with I-9s, W-2s and 1099s that are signed and stored online.

• Other helpful employee tools, like a paycheck splitter and the Gusto Wallet app, can make financial health a reality for your team.
• Plus it has customizable reports that help me monitor everything quickly and effortlessly.
• There are no mobile apps for employers at this time, although you can run the software on your mobile browser.
• I decided to write this because I am mad as hell at the inefficiency of the support team.
• People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Creating report templates that you can customize is also very easy, plus you can choose the report file format . Gusto calculates, files, and pays all taxes , which is notable because some services require you to know which local payroll taxes you’re responsible for paying. It also promises to pay any penalties that are a result of its mistakes. And, to top it off, year-end tax forms come with each plan at no extra cost. This is unlike some of the payroll providers that charge you an additional per-employee fee to prepare and distribute W-2s and 1099s. Gusto earned perfect marks for pricing, given its zero setup fees, reasonable and transparent prices, and multiple plan options. Plus, all Gusto pricing plans come with unlimited pay runs, which lets you process payroll (including off-cycle payments) as many times as you need in a month without having to pay extra.

Product and pricing

You can provide all the necessary information here or click a button to send employees an email that lets them complete part of the process themselves. This optional employee self-onboarding is becoming more typical of cloud-based payroll, and it saves time for the administrator.

• While its well-known main platform is designed for larger businesses, ADP’s RUN service is built for startups and small businesses with fewer than fifty employees.
• It comes with unlimited pay runs, Form 1099-NECs at year-end, four-day direct deposits, and new hire reporting.
• It does not currently offer health plans in Alabama, Alaska, Hawaii, Louisiana, Mississippi, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia or Wyoming.
• If you’d prefer a more balanced HR and payroll solution, you might look at Paychex or ADP instead.
• Gusto also offers employee benefits administration and workers’ compensation insurance add-ons, which simplifies making benefits-based paycheck deductions.
• We also check the provider’s customer support and whether it offers unlimited pay runs, multiple pay options, full-service payroll, and tax filing services.

Automated payroll is becoming more common on these sites, and Gusto offers it, as does Rippling. If you have only salaried employees who use direct deposit and you’ve already run the desired payroll once, you need only approve it. If you want to pay contractors, you’ll have to do so via a separate link, unlike with Rippling, which includes them in the main pay run. Like Rippling, Gusto supports the payment of international contractors. But Gusto allows you to include more detail in its contractor payments than Rippling does (though its contractor profiles aren’t as robust). It breaks out hours and wages rather than just allowing a lump 1099 payment, and it supports bonuses.